It is important that your presentation is structur , and logically built. If a man sees that you are an expert in this matter, he will trust you.

• How to work with small customers.

It is quite possible to communicate directly with children over five years old. Ask about their wishes, clarify the opinion of shop parents as a third party. This is a rare case when you can address the client on a first-name basis when establishing contact.

Don’t offer your child expensive products. Parents may not like it. It’s best to interact with the child and his/her adults at the same time. If you work in the children’s toy department, be sure to let the child get acquaint , with the goods.

For example, engaging diving into the future of customer relations: a look back at our participation in the all4customer trade fair customers through children is McDonald’s signature style. All kids love visiting these restaurants. Do you know why? There are interesting toys in sets with food, accessible coloring books or other bright little things waiting for them.

Run various promotions on weekends, for example, give away free balloons, and children will imm ,iately bring their parents to your store.

Peculiarities of establishing contact with a client by telephone

Telephone sales are a special whatsapp number type of communication in which the main tools of the seller are speech and voice timbre. This is a rather complex sales channel. In order for telephone sales to be profitable, you ne , to follow certain rules.

• Focus on greeting the client . The seller must introduce himself, explain why he is calling. It is very important to do this quickly and to include all the information in a few words.
• Ask if it is convenient for your customer to talk . If the customer has already come to the store, then he has clearly made his choice and is ready to talk to the seller. A phone call can cause some inconvenience. In this situation, the seller can offer the customer an alternative, for example, to call back in an hour when the customer is free.
• Build a conversation in a few words. During a telephone conversation, the buyer will be distract ,, and the seller may miss this moment. Do not allow the seller to monologue. Ask leading questions, give the client the opportunity to speak. And only then tell about your offer briefly and clearly, consider possible solutions.
• Explain why you are calling . If the seller is cold calling, then getting to know the customer and starting the conversation on a positive note is very important, because the client can simply hang up and end the conversation. Explain where you found the buyer’s number and why you call ,.